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Project Details

ServiceHub

Problem

Car wash shops typically manage job orders, staff assignments, and payments through manual logs, verbal handoffs, and disconnected spreadsheets. This makes it difficult to track a vehicle's status in real time, apply consistent and accurate pricing across vehicle sizes, packages, and add-ons, or maintain visibility into customer loyalty, inventory levels, and staff performance. The lack of a centralized system also makes reporting, auditing, and day-to-day accountability harder to manage as the business grows.

Features

  • Role-based access control - separate permissions for admin and staff accounts
  • Real-time queue Kanban board - track job status and advance/release jobs live
  • New job order creation - camera photo capture with optional photo enforcement
  • Customer management - lifetime spend, visit count, loyalty stamps, and loyalty card membership tracking
  • Inventory management - stock monitoring and adjustment
  • Reports & analytics - total revenue and jobs released, daily revenue trend charts, service distribution insights, staff performance tracking, and CSV export for reporting
  • Admin configuration - service catalog, pricing, packages, loyalty flags, custom job order fields, vehicle size labels, business profile branding, QR receipt header, and form validation rules
  • Audit logging for service updates, stock changes, and order lifecycle events

Note: Design direction (formal, classic) was based on client preference.