Project Details
ServiceHub
Problem
Car wash shops typically manage job orders, staff assignments, and payments through manual logs, verbal handoffs, and disconnected spreadsheets. This makes it difficult to track a vehicle's status in real time, apply consistent and accurate pricing across vehicle sizes, packages, and add-ons, or maintain visibility into customer loyalty, inventory levels, and staff performance. The lack of a centralized system also makes reporting, auditing, and day-to-day accountability harder to manage as the business grows.
Features
- Role-based access control - separate permissions for admin and staff accounts
- Real-time queue Kanban board - track job status and advance/release jobs live
- New job order creation - camera photo capture with optional photo enforcement
- Customer management - lifetime spend, visit count, loyalty stamps, and loyalty card membership tracking
- Inventory management - stock monitoring and adjustment
- Reports & analytics - total revenue and jobs released, daily revenue trend charts, service distribution insights, staff performance tracking, and CSV export for reporting
- Admin configuration - service catalog, pricing, packages, loyalty flags, custom job order fields, vehicle size labels, business profile branding, QR receipt header, and form validation rules
- Audit logging for service updates, stock changes, and order lifecycle events
Note: Design direction (formal, classic) was based on client preference.